Return Policy for justask.com.ng - Ruishi Mining Co Ltd

Return Policy

  • Effective Date: [10-10-2025]
  • Website: [www.justask.com.ng](http://www.justask.com.ng)
  • Company Name: RUISHI Mining Company Ltd (referred to as “we”, “us”, or “our”)
  • Location: Nigeria
  • Contact: [support@justask.com.ng]

Introduction

Thank you for shopping with us. We are committed to providing high-quality mineral resources and ensuring your satisfaction. Due to the specialized nature of our products, we maintain a strict but fair return policy.

Eligibility for Returns

We accept returns under the following conditions:
  • The product delivered is damaged, defective, or significantly different from what was ordered.
  • The return request is made within 7 calendar days of delivery.
  • The product remains unopened, unused, and in its original packaging, unless it was defective upon receipt.

Non-Returnable Items

Due to safety, quality assurance, and regulatory reasons, the following items are non-returnable:
  • Opened or tampered containers.
  • Customized orders or bulk shipments processed per buyer specifications.
  • Hazardous materials that are not suitable for return due to environmental or legal restrictions.
We reserve the right to suspend or terminate your account if any information provided is false, misleading, or violates these Terms.

Return Process

To initiate a return:
  • Contact our Customer Support Team at [support@justask.com.ng] within 7 days of delivery.
  • Provide your order number, photos of the product, and a brief explanation of the issue.
  • Once approved, we will provide return shipping instructions.
  • The item must be shipped back to us within 5 business days of return approval.

Refund Policy

  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original method of payment within 7–10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please follow the return process and specify that you want an exchange instead of a refund.

Shipping Costs

• If the return is due to our error (e.g., wrong item or damaged goods), we will cover all return shipping costs. • If the return is for any other reason, the customer is responsible for return shipping fees.

Contact Us

For questions or concerns, please contact us at: 📧 **[info@justask.com.ng]**

Download our Return Policy Document Here

Address

A238, BENUE PLAZA TRADEFAIR MARKET, BALOGUN, LAGOS STATE, NIGERIA

Phone

09127616959