Privacy & Cookie Policy

Effective date: October 27, 2025
This policy explains how Ruishi Mining Co Ltd ("we", "us", "our") collects, uses, stores, and protects personal data on justask.com.ng.

1. Scope

This policy applies to personal data collected through our website and related services. It covers visitors and customers in Nigeria and other jurisdictions. If you are located in the EU/EEA, additional rights under the GDPR may apply.

2. Information we collect

We collect information you provide directly and information collected automatically:

• Account & contact data: name, email, phone, billing info when you place orders or contact support.
• Transactional data: order details, invoices, and shipping info.
• Technical and usage data: IP address, browser, device identifiers, pages visited, session duration (collected via cookies and logs).
• Marketing and preference data: newsletter signups and communication preferences.

3. How we use your data

We use personal data to:

• Deliver products, process orders, and provide customer support.
• Secure our website, detect fraud, and improve services.
• Send transactional messages and, where consented, marketing communications.
• Comply with legal and tax obligations.

4. Legal basis (where applicable)

For individuals in jurisdictions that require it (for example, the EU), we process personal data only where we have a lawful basis, which may include: consent, contract performance, legal obligation, or our legitimate interests (balanced against your rights).

5. Cookies & similar technologies

We use cookies and similar technologies to operate the site and improve your experience. Cookies fall into categories:

• Strictly necessary: required for site functionality (no consent required).
• Performance / Analytics: collect usage information to help us improve the site (consent required where local law demands).
• Functional: remember UI preferences (may require consent depending on jurisdiction).
• Advertising / Tracking: used by third parties to show relevant ads (consent required).

You can manage your cookie preferences at any time by clicking the button below:

Manage Cookies

You can also adjust your browser settings to block or delete cookies. However, blocking strictly necessary cookies may affect site functionality.

6. Third-party services

We may share data with trusted third-party service providers (payment processors, analytics, hosting, delivery partners). These providers process data on our behalf and are contractually bound to protect it.

7. International transfers

Data may be processed or stored outside your country. When we transfer data internationally we apply safeguards required by law (e.g., contracts or other appropriate protections).

8. Data retention

We retain personal data as long as necessary for the purposes described (service delivery, legal obligations, dispute resolution). Typical retention periods: transactional records (up to 7 years for tax/audit), marketing preferences (until you unsubscribe).

9. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and the right to object to direct marketing. EU/EEA residents also have rights to data portability and to withdraw consent at any time.

To exercise rights, contact us at privacy@justask.com.ng or use the contact details below.

10. Security

We implement reasonable technical and organizational measures to protect personal data, including encryption in transit, access controls, and periodic reviews. No system is 100% secure; if a breach affecting your personal data occurs, we will notify you and the relevant authorities as required by law.

11. Children

Our services are not directed at children under 13 (or a higher local age where applicable). We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without consent, we will delete it.

12. Changes to this policy

We may update this policy. When material changes occur, we will post a notice on our site and update the effective date above.

13. Contact

For questions about this policy or to exercise your rights, contact:
Ruishi Mining Co Ltd
Email: privacy@justask.com.ng
Website: justask.com.ng